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[edlug] [JOBS] Senior Analyst

If applying please quote (Faye Gibbins #347283)

JOB TITLE	Senior Analyst
DEPARTMENT	Resource & Planning, Customer Operations (formerly Administration)
LOCATION	Livingston
VACANCY CONTACT NAME FOR FURTHER INFORMATION	If you are interested in applying and would like more information please contact:Neil Walker, Business, Planning and Resource Manager0131 658 4001 (34001)

APPLICATION DETAILS	Send your completed application form, together with an updated CV and your last performance & development/monthly review, to:          $IF - HR Recruitment        FAO Lesley HayPlease note that when applying for the above vacancy you must send your application to your Line Manager who will be required to support your application in full. Please also note that late applications will not be accepted.

Role Purpose

A newly created role within the Resource and Planning Team in Customer Operations (formerly Administration), this role presents a tremendous opportunity to advance and develop the Analysis team influencing the decisions of Management by providing practical solutions to problems backed up with a range of appropriate analysis and management information. Will also be responsible for effectively managing income and costs across Customer Operations and leading and developing a team.

Key Responsibilities·	Prepare documentation and analytical results in line with agreed approach and standards for use throughout Customer Operations.·	Create and evaluate robust management information systems and drive the testing and implementation of agreed information systems. ·	Lead, participate in and advise on projects as required. ·	Review and evaluate databases through the analysis of customer behaviour patterns and / or business volumes to support Customer Operations agreed business objectives. ·	Provide recommendations to internal customers based on analysis undertaken and communicate the implications of these recommendations on business objectives and strategies. ·	Maintain a detailed knowledge of the business activities of the department. ·	Proactively raise any issues on the sources, quality and relevance of the data received and the underpinning systems.·	Maintain knowledge of the latest technology and statistical techniques in the analysis of customer and business databases both within financial services and other industries. ·	Develop operational scorecards. ·	Manage Customer Operations Budgets and Income streams and develop and enhance reporting and tracking tools to maximise income opportunities and control expenditure. ·	Lead, motivate and develop Team Members to ensure individual, team, area and department objectives are achieved, providing coaching within the team as appropriate. 

To be considered for the role the successful candidate ideally should have :

·	A degree in a numerate discipline with statistics elements is preferable·	A minimum of 3 years experience in statistical analysis or a related management information activity within major financial services organisation·	Demonstrable track record of influencing senior management with change proposals·	First hand experience of developing and implementing statistical modelling and scoring methodologies or management information systems·	An understanding of the Financial Services industry·	Banking product and customer understanding, analytical skills, statistical and spreadsheet modelling skills·	PC skills including spreadsheets, graphics, report writing, word processing software and understanding of operating systems·	Knowledge & understanding of Artificial Intelligence, Segmentation Techniques and Predictive Modelling Techniques and Implementations is preferable.


Faye Gibbins
Infrastructure and Platform Analyst.
IT Operations
Intelligent Finance
8 Lochside Avenue
EH12 9DJ
Tel: xxx
e-mail: fayegibbins@xxx.xxx.xxx




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